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Confabia is a provider of global business process outsourcing services. Based in the Philippines, we specialize in delivering people-intensive customer contact solutions to address the needs of clients in North America and Australia. We aim to help our clients reduce their costs, optimize their existing resources, increase sales and generate customer satisfaction & loyalty.
The Confabia Advantage
Competitive Cost Structure. Confabia's key operating and shared support services staff are Philippine-based while marketing alliances are overseas. Overhead management is a significant factor in pricing competitively, compensating well for talent, and delivering quality consistently.
Services/Products Offered: Inbound Customer Service
Technical Help Desk
With a team of highly experienced and proactive IT customer support help desk professionals, Confabia is capable of providing technology support help desk services centrally or for a specific function or call type across different channels.
Outbound Telesales
Confabia offers extensive expertise in outbound call management and customer acquisition with a variety of applications in the areas of business-to-consumer and business-to-business marketing. This experience, along with our technological solutions, quality assurance programs, and commitment to customer service excellence will help many coporations achieve maximum results from their direct marketing efforts.
Training Consultancy
Confabia is committed to providing excellent service by helping you and your company find, train and retain the right employees. We believe in the value of each partner.
Technical Recruitment
As your executive search partner, Confabia seeks to deliver the best professionals available in an industry vertical job function in a timely and cost-effective manner, conducting qualifying processes for top level posts.
Additional Info: Vision
Confabia seeks best-in-class quality and best-in-value efficiencies in its chosen areas of involvement in the business process outsourcing sector. Competency excellence can be characterized at the service process and/or industry vertical levels. Examples of the former are inbound customer service, technical help desk, outbound telesales, training consultancy, and technical recruiting. Examples of the latter are financial services and consumer electronics.
Mission
By focusing on centers of competency excellence, Confabia seeks to provide its employees with well-structured opportunities for career expansion and personal development consistent with their aptitude, interest, and performance. Ensuring that employees develop their full talent potential consistent with job fit enables customers to also receive best-in-class and best-in-value service from Confabia.
Values
Surrounding competency excellence are corporate values that promote deeper employee self-actualization, namely: personal accountability, initiative, collaboration, a passion for excellence, and integrity.
* Personal Accountability is about taking responsibility and ownership for one's actions and results.
* Initiative is about believing one can make a difference in creating and innovating.
* Collaboration is about making initiative happen in a team or community.
* A passion for Excellence is about always aspiring for excellence in execution.
* Integrity is about truth-seeking transparency in intention and action.
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Confabia is a provider of global business process outsourcing services. Based in the Philippines, we specialize in delivering people-intensive customer contact solutions to address the needs of clients in North America and Australia. We aim to help our clients reduce their costs, optimize their existing resources, increase sales and generate customer satisfaction & loyalty.
